This Privacy Policy explains how Latent Ventures LLC, operating as ChannelAscent ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our website, web application, Chrome extension, and related services (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
Account Information
- Email address
- Password (encrypted)
- Display name
- Profile preferences (niche, platform focus, audience size)
Payment Information
- Payment details are processed by Stripe; we do not store full credit card numbers
- Billing address
- Transaction history
Content You Create
- Blueprints and analysis configurations
- Voice source preferences
- Target creator lists
- Outcome tracking data
1.2 Information Collected Through the Chrome Extension
Captured Posts
- Public post content from social media platforms you choose to capture
- Post metadata (author, timestamp, engagement metrics when visible)
- Platform identifiers
Engagement Data
- Comments generated through the Service
- Target creator interactions
- Engagement outcomes (likes, replies, follows received)
Usage Data
- Extension activation and usage patterns
- Feature usage within the extension
- Error logs for troubleshooting
1.3 Information Collected Automatically
Device and Browser Information
- Browser type and version
- Operating system
- Device identifiers
- IP address
Usage Analytics
- Pages visited
- Features used
- Session duration
- Click patterns
Cookies and Similar Technologies
See our Cookie Policy for details.
2. How We Use Your Information
We use the information we collect to:
2.1 Provide and Improve the Service
- Create and manage your account
- Process Blueprint analyses
- Generate AI-assisted content
- Track and display your outcomes
- Personalize your experience
- Improve and develop new features
2.2 Process Transactions
- Process subscription payments
- Send billing notifications
- Manage your subscription status
2.3 Communicate With You
- Send service-related announcements
- Respond to your inquiries
- Provide customer support
- Send product updates (with your consent)
2.4 Ensure Security and Compliance
- Detect and prevent fraud
- Enforce our Terms of Service
- Comply with legal obligations
3. AI Processing
3.1 How AI Uses Your Data
We use artificial intelligence services (Anthropic) to:
- Analyze captured content patterns
- Generate Blueprint insights
- Create comment suggestions
- Extract voice characteristics
3.2 AI Data Handling
- Content is processed in real-time and not permanently stored by AI providers
- We do not use your content to train AI models
- AI-generated outputs are associated with your account
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who assist in operating the Service:
- Supabase: Database and authentication
- Stripe: Payment processing
- Anthropic: AI content generation
- Vercel: Hosting and infrastructure
- Analytics providers: Usage analytics (anonymized)
4.2 Legal Requirements
We may disclose information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights or property
- Prevent fraud or security issues
- Protect user safety
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4.4 With Your Consent
We may share information with third parties when you explicitly consent to such sharing.
5. Data Retention
5.1 Account Data
We retain your account data for as long as your account is active. Upon account deletion:
- Profile information is deleted within 30 days
- Captured posts and Blueprints are deleted within 30 days
- Anonymized analytics may be retained
5.2 Billing Data
We retain billing records for 7 years as required for tax and legal purposes.
5.3 Extension Data
- Captured posts are stored until you delete them or close your account
- Generated comments are retained for outcome tracking
- Usage logs are retained for 90 days
6. Your Rights and Choices
6.1 Access and Portability
You can access your data through your account dashboard. You may request a copy of your data by contacting us.
6.2 Correction
You can update your account information through your account settings.
6.3 Deletion
You can delete your account and associated data through account settings or by contacting us.
6.4 Marketing Communications
You can opt out of marketing communications by clicking the unsubscribe link in our emails or updating your preferences.
6.5 Cookie Preferences
You can manage cookie preferences through your browser settings. See our Cookie Policy for details.
6.6 Extension Permissions
You can disable or uninstall the Chrome extension at any time through your browser settings.
7. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (TLS/SSL)
- Encryption of sensitive data at rest
- Access controls and authentication
- Regular security assessments
- Secure development practices
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
When we transfer data internationally, we implement appropriate safeguards, including:
- Standard contractual clauses
- Data processing agreements with service providers
- Compliance with applicable data protection laws
9. Children's Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
10.1 Right to Know
You have the right to request information about the personal information we collect, use, and disclose.
10.2 Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions.
10.3 Right to Opt-Out
You have the right to opt out of the "sale" of personal information. We do not sell personal information as defined by the CCPA.
10.4 Non-Discrimination
We will not discriminate against you for exercising your CCPA rights.
To exercise these rights, contact us at support@channelascent.com.
11. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):
11.1 Legal Basis for Processing
We process your data based on:
- Contract: To provide the Service you requested
- Consent: For marketing communications and optional features
- Legitimate Interests: For security, fraud prevention, and service improvement
- Legal Obligation: For compliance with laws
11.2 Your Rights
- Access: Request access to your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data
- Restriction: Request restriction of processing
- Portability: Request transfer of your data
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time
11.3 Data Protection Authority
You have the right to lodge a complaint with your local data protection authority.
11.4 Data Controller
Latent Ventures LLC is the data controller for your personal information.
To exercise these rights, contact us at support@channelascent.com.
12. Chrome Extension Specific Privacy
12.1 Permissions
The ChannelAscent Chrome extension requests the following permissions:
- activeTab: To interact with social media pages you visit
- storage: To store your preferences locally
- Host permissions: To capture content from supported platforms (X, LinkedIn, Reddit)
12.2 What the Extension Accesses
The extension only accesses:
- Public posts on social media platforms
- Your own content and interactions
- Publicly visible engagement metrics
12.3 What the Extension Does NOT Access
- Private messages or DMs
- Password-protected content
- Content from platforms you haven't authorized
- Your browsing history outside supported platforms
12.4 Data Transmission
Captured content is transmitted securely to our servers over HTTPS for processing and storage.
13. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on the Service
- Updating the "Last Updated" date
- Sending an email notification for significant changes
Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: support@channelascent.com
Address: Latent Ventures LLC, California, United States
By using ChannelAscent, you acknowledge that you have read and understood this Privacy Policy.